Terms & Conditions

Welcome to Monique Jordan Creative Studio.

By accessing or purchasing from this website,

you agree to the following terms and conditions.

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Use of This Website

This website and its content are provided

for personal and lawful use only.

You may not reproduce, distribute,

or exploit any content without written permission.

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Products & Services

Monique Jordan Creative Studio

offers both physical handmade items

and digital audio products.

Physical items are shipped

according to our Shipping Policy

Digital audio products are delivered

electronically and are for personal use only

Please refer to our individual policy pages for full details.

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Digital Products

All digital audio downloads are non-refundable

once accessed or downloaded,

as outlined in our Digital Audio Policy.

Digital products may not be resold,

shared, redistributed, or used

for commercial purposes without written permission.

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Physical Products

All handmade jewelry items are one of a kind. Natural variations in stones and materials are part of their unique character. Returns and refunds are handled according to our Refund & Returns Policy.

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Payments

All payments are processed securely through third-party payment providers. We do not store or have access to your payment information. Prices are listed in Euros (€). Currency conversion may apply depending on your payment provider.

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Intellectual Property

All content on this website — including images, text, audio, and designs — remains the intellectual property of Monique Jordan Creative Studio unless otherwise stated.

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Limitation of Liability

Monique Jordan Creative Studio is not responsible for misuse of products, incorrect sizing selection, or individual interpretations of creative content.

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CUSTOM COMMISSIONS & MADE-TO-ORDER POLICY

By submitting a “Wish Form” or requesting a custom creation from the Monique Jordan Creative Studio, you agree to the following terms:

1. THE DEPOSIT & CANCELLATION A non-refundable deposit of 60% of the total quoted price is required to secure your commission. This deposit covers the artist’s time for consultation, design, and the specialized sourcing of crystals and premium fibers. If you choose to cancel your order after the deposit is paid, the deposit will not be refunded.

2. DESIGN & MATERIAL VARIATIONS

Because I work with natural crystals, no two pieces are identical. Small variations in stone shape, color, and texture are considered part of the unique beauty of handmade art. By commissioning a piece, you acknowledge that the final product may have slight natural variations from the reference photos provided.

3. THE “WISH” APPROVAL PROCESS

I provide a “Work-in-Progress” update during the creation of your piece. It is the client’s responsibility to provide feedback during this window. Once the final piece is completed and the remaining balance is paid, no further structural changes can be made.

4. RETURNS & REFUNDS

Due to the highly personalized nature of custom-made crochet and crystal jewelry, all sales of custom commissions are final. We do not accept returns, exchanges, or refunds for custom items unless the item arrives with a clear functional defect.

5. PRODUCTION TIMELINES

Custom art takes time. Estimated completion dates are provided at the time of your quote but are not “guaranteed” deadlines. Delays in sourcing rare crystals or shipping may occur, and you will be notified of any significant changes to your timeline.

6. SHIPPING OF CUSTOM ITEMS

All custom items are shipped with tracking. Monique Jordan Creative Studio is not responsible for items lost or damaged by the carrier once they have left the studio, though we will assist you in filing a claim with the provider if necessary.

CHANGES OF THESE TERMS

These terms may be updated from time to time. Continued use of the website constitutes acceptance of any changes.

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If you have questions, please contact:
info@moniquejordan.com

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