CUSTOM COMMISSIONS & MADE-TO-ORDER POLICY

By submitting a “Wish Form” or requesting a custom creation from the Monique Jordan Creative Studio, you agree to the following terms:

1. THE DEPOSIT & CANCELLATION A non-refundable deposit of 60% of the total quoted price is required to secure your commission. This deposit covers the artist’s time for consultation, design, and the specialized sourcing of crystals and premium fibers. If you choose to cancel your order after the deposit is paid, the deposit will not be refunded.

2. DESIGN & MATERIAL VARIATIONS

Because I work with natural crystals, no two pieces are identical. Small variations in stone shape, color, and texture are considered part of the unique beauty of handmade art. By commissioning a piece, you acknowledge that the final product may have slight natural variations from the reference photos provided.

3. THE “WISH” APPROVAL PROCESS

I provide a “Work-in-Progress” update during the creation of your piece. It is the client’s responsibility to provide feedback during this window. Once the final piece is completed and the remaining balance is paid, no further structural changes can be made.

4. RETURNS & REFUNDS

Due to the highly personalized nature of custom-made crochet and crystal jewelry, all sales of custom commissions are final. We do not accept returns, exchanges, or refunds for custom items unless the item arrives with a clear functional defect.

5. PRODUCTION TIMELINES

Custom art takes time. Estimated completion dates are provided at the time of your quote but are not “guaranteed” deadlines. Delays in sourcing rare crystals or shipping may occur, and you will be notified of any significant changes to your timeline.

6. SHIPPING OF CUSTOM ITEMS

All custom items are shipped with tracking. Monique Jordan Creative Studio is not responsible for items lost or damaged by the carrier once they have left the studio, though we will assist you in filing a claim with the provider if necessary.

CHANGES OF THESE TERMS